Privacy Policy

 

This Privacy Policy explains how David & Emma collects, uses, stores and protects your personal information when you visit our website, place an order, contact our customer service team or use any of our services.

At David & Emma, we respect your privacy and are committed to handling your personal data carefully, securely and in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR).

for any more questions contact us via info@davidemmamelbourne.com


 

1. Information We Collect

We may collect personal information that you provide directly to us when you place an order, create an account, subscribe to updates or contact our customer service team.

This may include:

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Order details
  • Payment information
  • Transaction history
  • IP address
  • Device, browser and website usage information
  • Information about your activity on our website
  • Information collected through cookies and similar technologies

Please note that we do not store full payment card details on our own servers. Payments are processed securely by our payment providers and checkout partners.

2. How We Use Your Information

We use your personal information only when necessary to operate our store and provide our services.

We may use your information for the following purposes:

  • Processing, confirming and fulfilling your order
  • Sending order confirmations, shipping updates and tracking information
  • Providing customer service and support
  • Handling returns, refunds, complaints or questions
  • Improving our website, products, services and customer experience
  • Preventing fraud, misuse and unauthorized transactions
  • Complying with legal, tax and administrative obligations
  • Sending marketing emails, only when you have given permission

We only collect and use the information that is reasonably necessary to provide our services and operate our online store properly.

3. Legal Basis for Processing Your Data

We process your personal data based on one or more of the following legal grounds:

  • Performance of a contract: to process, ship and complete your order.
  • Legal obligation: to comply with tax, accounting and consumer protection rules.
  • Consent: for example, when you subscribe to marketing emails or accept certain cookies.
  • Legitimate interest: to improve our services, prevent fraud and operate our business safely.

Where we rely on your consent, you may withdraw your consent at any time.

4. Sharing Your Information with Third Parties

We only share your personal information with third parties when this is necessary to run our store, process your order, deliver your products or comply with legal obligations.

This may include:

  • Payment providers
  • E-commerce platform and website service providers
  • Shipping, delivery and fulfilment partners
  • Customer service and communication tools
  • Marketing and analytics providers, where applicable
  • Suppliers or fulfilment partners involved in processing and shipping your order

Some products sold by David & Emma may be shipped directly by our suppliers or fulfilment partners. This means that limited order information, such as your name, shipping address, email address and phone number, may be shared with these partners only when necessary to process and deliver your order.

We do not sell your personal information to third parties.

Because some orders may be processed or shipped by international fulfilment partners outside the European Economic Area, including suppliers outside Europe, your personal data may be transferred internationally where necessary. When this happens, we take appropriate measures to protect your personal information in accordance with applicable privacy laws.

5. How Long We Keep Your Data

We do not keep your personal information longer than necessary.

We keep customer and order information for as long as needed to:

  • Process and complete your order
  • Provide customer support
  • Handle returns, refunds or disputes
  • Meet legal and tax obligations
  • Prevent fraud and misuse

Certain administrative records may need to be kept for up to 7 years where required by tax or accounting laws.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve website functionality, analyze visitor behavior and support marketing activities.

Cookies may be used to:

  • Keep the website working correctly
  • Remember your preferences
  • Improve your shopping experience
  • Measure website performance
  • Understand how visitors use our website
  • Show relevant advertisements, where applicable

You can manage or disable cookies through your browser settings or through the cookie banner on our website.

For more information, please see our separate Cookie Policy.

7. Security of Your Information

We take appropriate technical and organizational measures to protect your personal information against loss, misuse, unauthorized access, disclosure or alteration.

Our website uses secure technology, including SSL encryption, to help protect data during checkout and communication with our store.

However, no online system can be guaranteed to be completely secure. We therefore recommend that customers use strong passwords and keep account information confidential.

8. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete personal data
  • Request deletion of your personal data
  • Restrict how we process your data
  • Object to certain types of processing
  • Withdraw consent where processing is based on consent
  • Request data portability
  • File a complaint with your local data protection authority

To exercise your privacy rights, please contact us at:

info@davidemmamelbourne.com

We may ask you to verify your identity before processing your request.

If you are located in the Netherlands, you also have the right to file a complaint with the Autoriteit Persoonsgegevens.

9. Marketing Communications

If you subscribe to our newsletter or marketing emails, we may send you updates about our products, offers and store news.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

We will not send marketing emails without your permission where consent is required by law.

10. Children’s Privacy

Our website and services are not intended for children under the age of 16.

We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us and we will take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, legal obligations or data practices.

The most recent version will always be published on this page with the updated date shown at the top.

12. Contact Information

For questions about this Privacy Policy or how we handle your personal data, please contact us:

Legal company name: David & Emma Melbourne
Email: info@davidemmamelbourne.com