Shipping & Delivery Policy
Last updated: 9 July 2026
At David & Emma, we aim to process and deliver every order as quickly, safely and accurately as possible.
This Shipping & Delivery Policy explains how our order processing, shipping, tracking and delivery process works.
For any questions about your order or delivery, please contact us at:
1. Order Processing Time
Orders are usually processed within:
1 to 3 business days
Business days do not include weekends or public holidays.
Once your order has been processed and shipped, you will receive a shipping confirmation email with a tracking number or tracking link where available.
Please make sure your email address is entered correctly at checkout so you can receive your order updates.
2. Estimated Delivery Time
After your order has been processed, the estimated delivery time is usually:
1 to 7 business days
Delivery times may vary depending on:
- Your delivery location
- Product availability
- The selected shipping method
- Carrier capacity
- Public holidays
- Customs processing
- Local postal or courier delays
- Unexpected fulfilment delays
Please note that delivery times are estimates only and are not guaranteed. Delays caused by carriers, customs, local delivery services or circumstances outside our control do not automatically give the right to cancel or refund an order that has already been processed or shipped, unless required by applicable consumer law.
3. Shipping Method and Fulfilment Origin
David & Emma works with trusted international suppliers and fulfilment partners.
To reduce unnecessary stock, waste and overproduction, some products may be shipped directly from our supplier or fulfilment partner. Depending on the product and destination, orders may be shipped from an international fulfilment location, including China.
This direct fulfilment model allows us to offer a wider product range while keeping our operations efficient.
Depending on your location and the fulfilment route, delivery may be handled by international shipping partners and local delivery carriers, such as Australia Post or other trusted postal and courier services.
4. Shipping Costs
Shipping costs are shown at checkout before you complete your purchase.
Shipping costs may depend on:
- The delivery destination
- The weight of the order
- The size of the package
- The selected shipping method
- Any active free-shipping offers
If free shipping is available, this will be clearly shown during checkout.
5. Customs, Duties and Import Fees
Because some orders may be shipped internationally, customs duties, import taxes or other local charges may apply depending on your country’s rules.
These charges are not included in the product price unless clearly stated otherwise at checkout.
Where applicable, customs duties, import taxes or other local fees are the responsibility of the customer.
David & Emma is not responsible for delays caused by customs inspections, import processing or local government procedures.
6. Tracking Your Order
Once your order has been shipped, you will receive tracking information by email where available.
It is the customer’s responsibility to monitor the tracking information and follow the delivery status of the package.
Your package may be:
- Delivered directly to your address
- Left in a safe place, where allowed by the carrier
- Delivered to a local pick-up point
- Held by the carrier for collection
- Delayed due to customs or local delivery processing
Please check your tracking link regularly. If the carrier asks you to collect the parcel from a pick-up point, it is your responsibility to collect it within the carrier’s collection period.
If your delivery is taking longer than expected, please contact us first at:
Please do not open a chargeback or payment dispute before contacting us. We are happy to review the situation and help where possible.
7. Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully check:
- Full name
- Street name
- House number
- Apartment, unit or building number
- Postcode
- City
- Country
- Phone number, where required
If you notice an error in your shipping address, please contact us within 24 hours after placing your order at:
We will do our best to update the address before the order is processed. However, once an order has been processed or handed over to our supplier or fulfilment partner, we cannot guarantee that the address can still be changed.
If an order cannot be delivered due to an incorrect or incomplete address provided by the customer, David & Emma may not be able to offer a free replacement or refund.
8. Delivered Packages
If tracking shows that your order has been delivered to the address provided at checkout, David & Emma is not responsible for lost, stolen or misplaced packages after delivery.
If you believe your package has been delivered but you cannot find it, please:
- Check around your property
- Ask household members or neighbours
- Check whether the package was left in a safe place
- Contact the shipping carrier
- Contact us if you still need help
We will assist where reasonably possible, but final delivery confirmation from the carrier may be used as proof of delivery.
9. Lost, Delayed or Stuck Packages
If your package appears to be lost, delayed or stuck in transit, please contact us at:
Please include:
- Your order number
- Your full name
- The tracking number, if available
- A short explanation of the issue
We will review the tracking information and contact the supplier, fulfilment partner or carrier where needed.
Please note that delays can sometimes occur due to customs, high shipping volume, incorrect address details, public holidays or local delivery issues.
10. Failed Delivery or Uncollected Packages
If a package cannot be delivered because the customer was unavailable, provided incorrect details or failed to collect the parcel from a pick-up point, the package may be returned to sender or disposed of by the carrier.
In these cases, David & Emma is not responsible for additional shipping costs, failed delivery fees or replacement costs unless the issue was caused by our error.
Please monitor your tracking information carefully to avoid missed delivery attempts or uncollected parcels.
11. Multiple Shipments
If your order contains multiple items, they may be shipped separately.
This can happen when products come from different suppliers or fulfilment locations.
If your items arrive separately, this does not mean anything is missing. You may receive separate tracking information for each shipment where available.
12. Order Questions
If you have any questions about your order, tracking or delivery, please contact us first so we can help you find a solution.
Contact us at:
Please include your order number so we can assist you faster.
13. Contact Information
For all shipping and delivery questions, please contact us:
David & Emma
Email: info@davidemmamelbourne.com